80% faster routing

AI Support Triage Automation Agent

From chaos to order in seconds

Stop wasting time manually sorting tickets. This AI agent reads incoming support requests, assesses urgency, identifies the issue category, and routes each ticket to the right specialist—all in seconds. Your team gets a clean, prioritized queue and can start solving problems immediately.

Ideal for

Support Teams

Operations

Customer Success

  • Mercedes-Benz logo
    SMC  logo
    Mercedes-Benz logo
    Centerline logo
    Mercedes-Benz logo
    Mercedes-Benz logo
    Alaris logo
    Mercedes-Benz logo
    Mercedes-Benz logo
    Mercedes-Benz logo
    Mercedes-Benz logo
    Foobar logo
    ABL logo
    Mercedes-Benz logo
    Mercedes-Benz logo
    Mercedes-Benz logo
    Brotherhood Mutual logo
    Mercedes-Benz logo
    Paige logo
    Roche logo
    Sony logo
    Munch Energie Logo
    Certainty Sofrware logo
    Raft logo
    Bayer Logo
    Mercedes-Benz logo
    Mercedes-Benz logo

See AI Support Triage Automation Agent in action

Play video

  • Mercedes-Benz logo
    SMC  logo
    Mercedes-Benz logo
    Centerline logo
    Mercedes-Benz logo
    Mercedes-Benz logo
    Alaris logo
    Mercedes-Benz logo
    Mercedes-Benz logo
    Mercedes-Benz logo
    Mercedes-Benz logo
    Foobar logo
    ABL logo
    Mercedes-Benz logo
    Mercedes-Benz logo
    Mercedes-Benz logo
    Brotherhood Mutual logo
    Mercedes-Benz logo
    Paige logo
    Roche logo
    Sony logo
    Munch Energie Logo
    Certainty Sofrware logo
    Raft logo
    Bayer Logo
    Mercedes-Benz logo
    Mercedes-Benz logo

See AI Support Triage Automation Agent in action

Play video

  • Mercedes-Benz logo
    SMC  logo
    Mercedes-Benz logo
    Centerline logo
    Mercedes-Benz logo
    Mercedes-Benz logo
    Alaris logo
    Mercedes-Benz logo
    Mercedes-Benz logo
    Mercedes-Benz logo
    Mercedes-Benz logo
    Foobar logo
    ABL logo
    Mercedes-Benz logo
    Mercedes-Benz logo
    Mercedes-Benz logo
    Brotherhood Mutual logo
    Mercedes-Benz logo
    Paige logo
    Roche logo
    Sony logo
    Munch Energie Logo
    Certainty Sofrware logo
    Raft logo
    Bayer Logo
    Mercedes-Benz logo
    Mercedes-Benz logo

See AI Support Triage Automation Agent in action

Play video

Incoming Support Queue

  • Mercedes-Benz logo
    SMC  logo
    Mercedes-Benz logo
    Centerline logo
    Mercedes-Benz logo
    Mercedes-Benz logo
    Alaris logo
    Mercedes-Benz logo
    Mercedes-Benz logo
    Mercedes-Benz logo
    Mercedes-Benz logo
    Foobar logo
    ABL logo
    Mercedes-Benz logo
    Mercedes-Benz logo
    Mercedes-Benz logo
    Brotherhood Mutual logo
    Mercedes-Benz logo
    Paige logo
    Roche logo
    Sony logo
    Munch Energie Logo
    Certainty Sofrware logo
    Raft logo
    Bayer Logo
    Mercedes-Benz logo
    Mercedes-Benz logo

See AI Support Triage Automation Agent in action

Play video

Time comparison

Time comparison

Traditional way

2-3 hours per 100 tickets

With V7 Go agents

2-3 minutes per 100 tickets

Average time saved

95%

Why V7 Go

Why V7 Go

Instant Severity Assessment

Reads each ticket and immediately determines urgency based on keywords, customer tier, issue type, and business impact. Critical issues surface to the top automatically.

Instant Severity Assessment

Reads each ticket and immediately determines urgency based on keywords, customer tier, issue type, and business impact. Critical issues surface to the top automatically.

Instant Severity Assessment

Reads each ticket and immediately determines urgency based on keywords, customer tier, issue type, and business impact. Critical issues surface to the top automatically.

Instant Severity Assessment

Reads each ticket and immediately determines urgency based on keywords, customer tier, issue type, and business impact. Critical issues surface to the top automatically.

Intelligent Categorization

Automatically tags tickets with the correct category—billing, technical, account, product feedback—even when customer descriptions are vague or poorly written.

Intelligent Categorization

Automatically tags tickets with the correct category—billing, technical, account, product feedback—even when customer descriptions are vague or poorly written.

Intelligent Categorization

Automatically tags tickets with the correct category—billing, technical, account, product feedback—even when customer descriptions are vague or poorly written.

Intelligent Categorization

Automatically tags tickets with the correct category—billing, technical, account, product feedback—even when customer descriptions are vague or poorly written.

Smart Routing to Specialists

Routes each ticket to the team member or department best equipped to handle it, based on expertise, current workload, and ticket complexity.

Smart Routing to Specialists

Routes each ticket to the team member or department best equipped to handle it, based on expertise, current workload, and ticket complexity.

Smart Routing to Specialists

Routes each ticket to the team member or department best equipped to handle it, based on expertise, current workload, and ticket complexity.

Smart Routing to Specialists

Routes each ticket to the team member or department best equipped to handle it, based on expertise, current workload, and ticket complexity.

Duplicate Detection

Identifies duplicate or related tickets from the same customer, consolidating them to prevent redundant work and ensure consistent responses.

Duplicate Detection

Identifies duplicate or related tickets from the same customer, consolidating them to prevent redundant work and ensure consistent responses.

Duplicate Detection

Identifies duplicate or related tickets from the same customer, consolidating them to prevent redundant work and ensure consistent responses.

Duplicate Detection

Identifies duplicate or related tickets from the same customer, consolidating them to prevent redundant work and ensure consistent responses.

Sentiment Analysis

Detects frustrated or angry customers and flags them for priority handling, helping you address dissatisfaction before it escalates.

Sentiment Analysis

Detects frustrated or angry customers and flags them for priority handling, helping you address dissatisfaction before it escalates.

Sentiment Analysis

Detects frustrated or angry customers and flags them for priority handling, helping you address dissatisfaction before it escalates.

Sentiment Analysis

Detects frustrated or angry customers and flags them for priority handling, helping you address dissatisfaction before it escalates.

Bulk Processing

Processes hundreds of tickets simultaneously, clearing your entire queue in minutes instead of hours of manual sorting.

Bulk Processing

Processes hundreds of tickets simultaneously, clearing your entire queue in minutes instead of hours of manual sorting.

Bulk Processing

Processes hundreds of tickets simultaneously, clearing your entire queue in minutes instead of hours of manual sorting.

Bulk Processing

Processes hundreds of tickets simultaneously, clearing your entire queue in minutes instead of hours of manual sorting.

Customer voices

Customer voices

Connect AI to your support workflow.

Connect AI to your support workflow.

Let your team focus on solving problems, not sorting tickets.

Let your team focus on solving problems, not sorting tickets.

Finance

Legal

Insurance

Tax

Real Estate

Finance

Legal

Insurance

Tax

Real Estate

Finance

Legal

Insurance

Tax

Real Estate

Customer Voices

Features

Features

Results you can actually trust.
Reliable AI document processing toolkit.

Results you can trust.
Trustworthy AI document processing toolkit.

Handling messy, real-world input.

From any channel.

Support tickets arrive in all formats—rushed emails, incomplete forms, voice transcripts, chat logs. This agent handles them all, normalizing messy input into clean, actionable data regardless of source or quality.

Input types

Multiple languages

Informal language

Incomplete information

Mixed formats

Document types

Email

Chat

Forms

Transcripts

Surveys

Vendor_US.xlsx

3

Supply_2023.pptx

Review_Legal.pdf

Handling messy, real-world input.

From any channel.

Support tickets arrive in all formats—rushed emails, incomplete forms, voice transcripts, chat logs. This agent handles them all, normalizing messy input into clean, actionable data regardless of source or quality.

Input types

Multiple languages

Informal language

Incomplete information

Mixed formats

Document types

Email

Chat

Forms

Transcripts

Surveys

Vendor_US.xlsx

3

Supply_2023.pptx

Review_Legal.pdf

Handling messy, real-world input.

From any channel.

Support tickets arrive in all formats—rushed emails, incomplete forms, voice transcripts, chat logs. This agent handles them all, normalizing messy input into clean, actionable data regardless of source or quality.

Input types

Multiple languages

Informal language

Incomplete information

Mixed formats

Document types

Email

Chat

Forms

Transcripts

Surveys

Vendor_US.xlsx

3

Supply_2023.pptx

Review_Legal.pdf

Consistent categorization

every single time.

Unlike manual triage, which varies by person and mood, this agent applies the same logic consistently to every ticket. Your categorization rules are enforced uniformly, eliminating human bias and ensuring fair workload distribution.

Model providers

Security note

V7 never trains models on your private data. We keep your data encrypted and allow you to deploy your own models.

Answer

Type

Text

Tool

o4 Mini

Reasoning effort

Min

Low

Mid

High

AI Citations

Inputs

Set a prompt (Press @ to mention an input)

Consistent categorization

every single time.

Unlike manual triage, which varies by person and mood, this agent applies the same logic consistently to every ticket. Your categorization rules are enforced uniformly, eliminating human bias and ensuring fair workload distribution.

Model providers

Security note

V7 never trains models on your private data. We keep your data encrypted and allow you to deploy your own models.

Answer

Type

Text

Tool

o4 Mini

Reasoning effort

Min

Low

Mid

High

AI Citations

Inputs

Set a prompt (Press @ to mention an input)

Consistent categorization

every single time.

Unlike manual triage, which varies by person and mood, this agent applies the same logic consistently to every ticket. Your categorization rules are enforced uniformly, eliminating human bias and ensuring fair workload distribution.

Model providers

Security note

V7 never trains models on your private data. We keep your data encrypted and allow you to deploy your own models.

Answer

Type

Text

Tool

o4 Mini

Reasoning effort

Min

Low

Mid

High

AI Citations

Inputs

Set a prompt (Press @ to mention an input)

Transparent reasoning,

auditable decisions.

Every triage decision is documented with the reasoning behind it. If a ticket is routed to the wrong team, you can see exactly why the agent made that choice and adjust the rules accordingly.

Visual grounding in action

00:54

Deliberate Misrepresentation: During the trial, evidence was presented showing that John Doe deliberately misrepresented his income on multiple occasions over several years. This included falsifying documents, underreporting income, and inflating deductions to lower his tax liability. Such deliberate deception demonstrates intent to evade taxes.

Pattern of Behavior: The prosecution demonstrated a consistent pattern of behavior by John Doe, spanning several years, wherein he consistently failed to report substantial portions of his income. This pattern suggested a systematic attempt to evade taxes rather than mere oversight or misunderstanding.

Concealment of Assets: Forensic accounting revealed that John Doe had taken significant steps to conceal his assets offshore, including setting up shell companies and using complex financial structures to hide income from tax authorities. Such elaborate schemes indicate a deliberate effort to evade taxes and avoid detection.

Failure to Cooperate: Throughout the investigation and trial, John Doe displayed a lack of cooperation with tax authorities. He refused to provide requested documentation, obstructed the audit process, and failed to disclose relevant financial information. This obstructionism further supported the prosecution's argument of intentional tax evasion.

Prior Warning and Ignoring Compliance

02

01

01

02

Transparent reasoning,

auditable decisions.

Every triage decision is documented with the reasoning behind it. If a ticket is routed to the wrong team, you can see exactly why the agent made that choice and adjust the rules accordingly.

Visual grounding in action

00:54

Deliberate Misrepresentation: During the trial, evidence was presented showing that John Doe deliberately misrepresented his income on multiple occasions over several years. This included falsifying documents, underreporting income, and inflating deductions to lower his tax liability. Such deliberate deception demonstrates intent to evade taxes.

Pattern of Behavior: The prosecution demonstrated a consistent pattern of behavior by John Doe, spanning several years, wherein he consistently failed to report substantial portions of his income. This pattern suggested a systematic attempt to evade taxes rather than mere oversight or misunderstanding.

Concealment of Assets: Forensic accounting revealed that John Doe had taken significant steps to conceal his assets offshore, including setting up shell companies and using complex financial structures to hide income from tax authorities. Such elaborate schemes indicate a deliberate effort to evade taxes and avoid detection.

Failure to Cooperate: Throughout the investigation and trial, John Doe displayed a lack of cooperation with tax authorities. He refused to provide requested documentation, obstructed the audit process, and failed to disclose relevant financial information. This obstructionism further supported the prosecution's argument of intentional tax evasion.

Prior Warning and Ignoring Compliance

02

01

01

02

Transparent reasoning,

auditable decisions.

Every triage decision is documented with the reasoning behind it. If a ticket is routed to the wrong team, you can see exactly why the agent made that choice and adjust the rules accordingly.

Visual grounding in action

00:54

Deliberate Misrepresentation: During the trial, evidence was presented showing that John Doe deliberately misrepresented his income on multiple occasions over several years. This included falsifying documents, underreporting income, and inflating deductions to lower his tax liability. Such deliberate deception demonstrates intent to evade taxes.

Pattern of Behavior: The prosecution demonstrated a consistent pattern of behavior by John Doe, spanning several years, wherein he consistently failed to report substantial portions of his income. This pattern suggested a systematic attempt to evade taxes rather than mere oversight or misunderstanding.

Concealment of Assets: Forensic accounting revealed that John Doe had taken significant steps to conceal his assets offshore, including setting up shell companies and using complex financial structures to hide income from tax authorities. Such elaborate schemes indicate a deliberate effort to evade taxes and avoid detection.

Failure to Cooperate: Throughout the investigation and trial, John Doe displayed a lack of cooperation with tax authorities. He refused to provide requested documentation, obstructed the audit process, and failed to disclose relevant financial information. This obstructionism further supported the prosecution's argument of intentional tax evasion.

Prior Warning and Ignoring Compliance

02

01

01

02

Enterprise-grade security

for sensitive customer data.

Support tickets contain personal information and sensitive business details. V7 Go processes this data within your secure environment, adhering to strict data privacy standards. Customer information is never used for external purposes.

Certifications

GDPR

SOC2

HIPAA

ISO

Safety

Custom storage

Data governance

Access-level permissions

Enterprise-grade security

for sensitive customer data.

Support tickets contain personal information and sensitive business details. V7 Go processes this data within your secure environment, adhering to strict data privacy standards. Customer information is never used for external purposes.

Certifications

GDPR

SOC2

HIPAA

ISO

Safety

Custom storage

Data governance

Access-level permissions

Enterprise-grade security

for sensitive customer data.

Support tickets contain personal information and sensitive business details. V7 Go processes this data within your secure environment, adhering to strict data privacy standards. Customer information is never used for external purposes.

Certifications

GPDR

SOC2

HIPAA

ISO

Safety

Custom storage

Data governance

Access-level permissions

More agents

More agents

Explore more agents to help you

Explore more agents to help you

accelerate your customer support operations

More agents

Answers

Answers

What you need to know about our

AI Support Triage Automation Agent

How does it know which team should handle each ticket?

The agent learns your team structure and expertise from your Knowledge Hub. You define which teams handle which issue types, and the agent applies those rules consistently. It also learns from historical ticket assignments to improve routing accuracy over time.

+

How does it know which team should handle each ticket?

The agent learns your team structure and expertise from your Knowledge Hub. You define which teams handle which issue types, and the agent applies those rules consistently. It also learns from historical ticket assignments to improve routing accuracy over time.

+

How does it know which team should handle each ticket?

The agent learns your team structure and expertise from your Knowledge Hub. You define which teams handle which issue types, and the agent applies those rules consistently. It also learns from historical ticket assignments to improve routing accuracy over time.

+

Can it handle tickets from multiple support channels?

Yes. The agent processes tickets from email, chat, forms, and ticketing systems. It normalizes all incoming requests into a consistent format, making it easy to triage regardless of the source channel.

+

Can it handle tickets from multiple support channels?

Yes. The agent processes tickets from email, chat, forms, and ticketing systems. It normalizes all incoming requests into a consistent format, making it easy to triage regardless of the source channel.

+

Can it handle tickets from multiple support channels?

Yes. The agent processes tickets from email, chat, forms, and ticketing systems. It normalizes all incoming requests into a consistent format, making it easy to triage regardless of the source channel.

+

What if a ticket doesn't fit neatly into one category?

The agent can assign multiple tags to complex tickets and flag them for manual review if confidence is low. This ensures nothing falls through the cracks while still automating the majority of straightforward cases.

+

What if a ticket doesn't fit neatly into one category?

The agent can assign multiple tags to complex tickets and flag them for manual review if confidence is low. This ensures nothing falls through the cracks while still automating the majority of straightforward cases.

+

What if a ticket doesn't fit neatly into one category?

The agent can assign multiple tags to complex tickets and flag them for manual review if confidence is low. This ensures nothing falls through the cracks while still automating the majority of straightforward cases.

+

How does it prioritize when multiple critical issues arrive at once?

The agent ranks critical tickets by impact and urgency, considering factors like customer value, issue scope, and potential business risk. Your team always sees the most important issues first.

+

How does it prioritize when multiple critical issues arrive at once?

The agent ranks critical tickets by impact and urgency, considering factors like customer value, issue scope, and potential business risk. Your team always sees the most important issues first.

+

How does it prioritize when multiple critical issues arrive at once?

The agent ranks critical tickets by impact and urgency, considering factors like customer value, issue scope, and potential business risk. Your team always sees the most important issues first.

+

Can we customize the severity levels and categories?

Absolutely. You define your own severity tiers, categories, and routing rules in the Knowledge Hub. The agent adapts to your specific workflow and terminology.

+

Can we customize the severity levels and categories?

Absolutely. You define your own severity tiers, categories, and routing rules in the Knowledge Hub. The agent adapts to your specific workflow and terminology.

+

Can we customize the severity levels and categories?

Absolutely. You define your own severity tiers, categories, and routing rules in the Knowledge Hub. The agent adapts to your specific workflow and terminology.

+

What's the output format?

The agent delivers a structured triage report with each ticket categorized, prioritized, and assigned. This integrates directly with your ticketing system or can be exported as CSV or JSON for further processing.

+

What's the output format?

The agent delivers a structured triage report with each ticket categorized, prioritized, and assigned. This integrates directly with your ticketing system or can be exported as CSV or JSON for further processing.

+

What's the output format?

The agent delivers a structured triage report with each ticket categorized, prioritized, and assigned. This integrates directly with your ticketing system or can be exported as CSV or JSON for further processing.

+

Next steps

Next steps

Tired of manually sorting support tickets?

Send us a sample of your recent tickets, and we'll show you how AI can triage your entire queue in minutes.

Uncover hidden liabilities

in

supplier contracts.

V7 Go transforms documents into strategic assets. 150+ enterprises are already on board:

  • Mercedes-Benz logo
    SMC  logo
    Centerline logo
    Alaris logo

Uncover hidden liabilities

in

supplier contracts.

V7 Go transforms documents into strategic assets. 150+ enterprises are already on board:

  • Mercedes-Benz logo
    SMC  logo
    Centerline logo
    Alaris logo