80% faster routing
AI Support Triage Automation Agent
From chaos to order in seconds
Stop wasting time manually sorting tickets. This AI agent reads incoming support requests, assesses urgency, identifies the issue category, and routes each ticket to the right specialist—all in seconds. Your team gets a clean, prioritized queue and can start solving problems immediately.

Ideal for
Support Teams
Operations
Customer Success

See AI Support Triage Automation Agent in action
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See AI Support Triage Automation Agent in action
Play video

See AI Support Triage Automation Agent in action
Play video

Incoming Support Queue
See AI Support Triage Automation Agent in action
Play video
Time comparison
Time comparison
Traditional way
2-3 hours per 100 tickets
With V7 Go agents
2-3 minutes per 100 tickets
Average time saved
95%
Why V7 Go
Why V7 Go
Instant Severity Assessment
Reads each ticket and immediately determines urgency based on keywords, customer tier, issue type, and business impact. Critical issues surface to the top automatically.
Instant Severity Assessment
Reads each ticket and immediately determines urgency based on keywords, customer tier, issue type, and business impact. Critical issues surface to the top automatically.
Instant Severity Assessment
Reads each ticket and immediately determines urgency based on keywords, customer tier, issue type, and business impact. Critical issues surface to the top automatically.
Instant Severity Assessment
Reads each ticket and immediately determines urgency based on keywords, customer tier, issue type, and business impact. Critical issues surface to the top automatically.
Intelligent Categorization
Automatically tags tickets with the correct category—billing, technical, account, product feedback—even when customer descriptions are vague or poorly written.
Intelligent Categorization
Automatically tags tickets with the correct category—billing, technical, account, product feedback—even when customer descriptions are vague or poorly written.
Intelligent Categorization
Automatically tags tickets with the correct category—billing, technical, account, product feedback—even when customer descriptions are vague or poorly written.
Intelligent Categorization
Automatically tags tickets with the correct category—billing, technical, account, product feedback—even when customer descriptions are vague or poorly written.
Smart Routing to Specialists
Routes each ticket to the team member or department best equipped to handle it, based on expertise, current workload, and ticket complexity.
Smart Routing to Specialists
Routes each ticket to the team member or department best equipped to handle it, based on expertise, current workload, and ticket complexity.
Smart Routing to Specialists
Routes each ticket to the team member or department best equipped to handle it, based on expertise, current workload, and ticket complexity.
Smart Routing to Specialists
Routes each ticket to the team member or department best equipped to handle it, based on expertise, current workload, and ticket complexity.
Duplicate Detection
Identifies duplicate or related tickets from the same customer, consolidating them to prevent redundant work and ensure consistent responses.
Duplicate Detection
Identifies duplicate or related tickets from the same customer, consolidating them to prevent redundant work and ensure consistent responses.
Duplicate Detection
Identifies duplicate or related tickets from the same customer, consolidating them to prevent redundant work and ensure consistent responses.
Duplicate Detection
Identifies duplicate or related tickets from the same customer, consolidating them to prevent redundant work and ensure consistent responses.
Sentiment Analysis
Detects frustrated or angry customers and flags them for priority handling, helping you address dissatisfaction before it escalates.
Sentiment Analysis
Detects frustrated or angry customers and flags them for priority handling, helping you address dissatisfaction before it escalates.
Sentiment Analysis
Detects frustrated or angry customers and flags them for priority handling, helping you address dissatisfaction before it escalates.
Sentiment Analysis
Detects frustrated or angry customers and flags them for priority handling, helping you address dissatisfaction before it escalates.
Bulk Processing
Processes hundreds of tickets simultaneously, clearing your entire queue in minutes instead of hours of manual sorting.
Bulk Processing
Processes hundreds of tickets simultaneously, clearing your entire queue in minutes instead of hours of manual sorting.
Bulk Processing
Processes hundreds of tickets simultaneously, clearing your entire queue in minutes instead of hours of manual sorting.
Bulk Processing
Processes hundreds of tickets simultaneously, clearing your entire queue in minutes instead of hours of manual sorting.
Processes tickets from any source
To deliver a prioritized, routed queue.
Get started
Get started
Import your files
Zendesk
,
Freshdesk
,
Slack
Import your files from whereever they are currently stored
All types of Business documents supported
Once imported our system extracts and organises the essentials
Customer voices
Customer voices
Connect AI to your support workflow.
Connect AI to your support workflow.
Let your team focus on solving problems, not sorting tickets.
Let your team focus on solving problems, not sorting tickets.
Finance
•
Legal
•
Insurance
•
Tax
•
Real Estate
Finance
•
Legal
•
Insurance
•
Tax
•
Real Estate
Finance
•
Legal
•
Insurance
•
Tax
•
Real Estate
Customer Voices
Industrial equipment sales
Read the full story
Industrial equipment sales
Read the full story
Insurance
We have six assessors. Before V7 Go, each would process around 15 claims a day, about 90 in total. With V7 Go, we’re expecting that to rise to around 20 claims per assessor, which adds up to an extra 30 claims a day. That’s the equivalent of two additional full-time assessors. Beyond the cost savings, there’s real reputational gains from fewer errors and faster turnaround times.
Read the full story
Insurance
We have six assessors. Before V7 Go, each would process around 15 claims a day, about 90 in total. With V7 Go, we’re expecting that to rise to around 20 claims per assessor, which adds up to an extra 30 claims a day. That’s the equivalent of two additional full-time assessors. Beyond the cost savings, there’s real reputational gains from fewer errors and faster turnaround times.
Read the full story
Real Estate
Prior to V7, people using the software were manually inputting data. Now it’s so much faster because it just reads it for them. On average, it saves our customers 45 minutes to an hour of work, and it’s more accurate.
Read the full story
Real Estate
Prior to V7, people using the software were manually inputting data. Now it’s so much faster because it just reads it for them. On average, it saves our customers 45 minutes to an hour of work, and it’s more accurate.
Read the full story
Industrial equipment sales
Read the full story
Insurance
We have six assessors. Before V7 Go, each would process around 15 claims a day, about 90 in total. With V7 Go, we’re expecting that to rise to around 20 claims per assessor, which adds up to an extra 30 claims a day. That’s the equivalent of two additional full-time assessors. Beyond the cost savings, there’s real reputational gains from fewer errors and faster turnaround times.
Read the full story
Real Estate
Prior to V7, people using the software were manually inputting data. Now it’s so much faster because it just reads it for them. On average, it saves our customers 45 minutes to an hour of work, and it’s more accurate.
Read the full story
Finance
“Whenever I think about hiring, I first try to do it in V7 Go.” Discover how HITICCO uses V7 Go agents to accelerate and enrich their prospect research.
Read the full story
Finance
The experience with V7 has been fantastic. Very customized level of support. You feel like they really care about your outcome and objectives.
Read the full story
Features
Features
Results you can actually trust.
Reliable AI document processing toolkit.
Results you can trust.
Trustworthy AI document processing toolkit.
Handling messy, real-world input.
From any channel.
Support tickets arrive in all formats—rushed emails, incomplete forms, voice transcripts, chat logs. This agent handles them all, normalizing messy input into clean, actionable data regardless of source or quality.
Input types
Multiple languages
Informal language
Incomplete information
Mixed formats
Document types
Chat
Forms
Transcripts
Surveys
Vendor_US.xlsx

3
Supply_2023.pptx

Review_Legal.pdf

Handling messy, real-world input.
From any channel.
Support tickets arrive in all formats—rushed emails, incomplete forms, voice transcripts, chat logs. This agent handles them all, normalizing messy input into clean, actionable data regardless of source or quality.
Input types
Multiple languages
Informal language
Incomplete information
Mixed formats
Document types
Chat
Forms
Transcripts
Surveys
Vendor_US.xlsx

3
Supply_2023.pptx

Review_Legal.pdf

Handling messy, real-world input.
From any channel.
Support tickets arrive in all formats—rushed emails, incomplete forms, voice transcripts, chat logs. This agent handles them all, normalizing messy input into clean, actionable data regardless of source or quality.
Input types
Multiple languages
Informal language
Incomplete information
Mixed formats
Document types
Chat
Forms
Transcripts
Surveys
Vendor_US.xlsx

3
Supply_2023.pptx

Review_Legal.pdf

Consistent categorization
every single time.
Unlike manual triage, which varies by person and mood, this agent applies the same logic consistently to every ticket. Your categorization rules are enforced uniformly, eliminating human bias and ensuring fair workload distribution.
Model providers

Security note
V7 never trains models on your private data. We keep your data encrypted and allow you to deploy your own models.
Answer
Type
Text
Tool
o4 Mini
Reasoning effort
Min
Low
Mid
High
AI Citations
Inputs
Set a prompt (Press @ to mention an input)
Consistent categorization
every single time.
Unlike manual triage, which varies by person and mood, this agent applies the same logic consistently to every ticket. Your categorization rules are enforced uniformly, eliminating human bias and ensuring fair workload distribution.
Model providers

Security note
V7 never trains models on your private data. We keep your data encrypted and allow you to deploy your own models.
Answer
Type
Text
Tool
o4 Mini
Reasoning effort
Min
Low
Mid
High
AI Citations
Inputs
Set a prompt (Press @ to mention an input)
Consistent categorization
every single time.
Unlike manual triage, which varies by person and mood, this agent applies the same logic consistently to every ticket. Your categorization rules are enforced uniformly, eliminating human bias and ensuring fair workload distribution.
Model providers

Security note
V7 never trains models on your private data. We keep your data encrypted and allow you to deploy your own models.
Answer
Type
Text
Tool
o4 Mini
Reasoning effort
Min
Low
Mid
High
AI Citations
Inputs
Set a prompt (Press @ to mention an input)
Transparent reasoning,
auditable decisions.
Every triage decision is documented with the reasoning behind it. If a ticket is routed to the wrong team, you can see exactly why the agent made that choice and adjust the rules accordingly.

Visual grounding in action
00:54
Deliberate Misrepresentation: During the trial, evidence was presented showing that John Doe deliberately misrepresented his income on multiple occasions over several years. This included falsifying documents, underreporting income, and inflating deductions to lower his tax liability. Such deliberate deception demonstrates intent to evade taxes.
Pattern of Behavior: The prosecution demonstrated a consistent pattern of behavior by John Doe, spanning several years, wherein he consistently failed to report substantial portions of his income. This pattern suggested a systematic attempt to evade taxes rather than mere oversight or misunderstanding.
Concealment of Assets: Forensic accounting revealed that John Doe had taken significant steps to conceal his assets offshore, including setting up shell companies and using complex financial structures to hide income from tax authorities. Such elaborate schemes indicate a deliberate effort to evade taxes and avoid detection.
Failure to Cooperate: Throughout the investigation and trial, John Doe displayed a lack of cooperation with tax authorities. He refused to provide requested documentation, obstructed the audit process, and failed to disclose relevant financial information. This obstructionism further supported the prosecution's argument of intentional tax evasion.
Prior Warning and Ignoring Compliance

02
01
01
02
Transparent reasoning,
auditable decisions.
Every triage decision is documented with the reasoning behind it. If a ticket is routed to the wrong team, you can see exactly why the agent made that choice and adjust the rules accordingly.

Visual grounding in action
00:54
Deliberate Misrepresentation: During the trial, evidence was presented showing that John Doe deliberately misrepresented his income on multiple occasions over several years. This included falsifying documents, underreporting income, and inflating deductions to lower his tax liability. Such deliberate deception demonstrates intent to evade taxes.
Pattern of Behavior: The prosecution demonstrated a consistent pattern of behavior by John Doe, spanning several years, wherein he consistently failed to report substantial portions of his income. This pattern suggested a systematic attempt to evade taxes rather than mere oversight or misunderstanding.
Concealment of Assets: Forensic accounting revealed that John Doe had taken significant steps to conceal his assets offshore, including setting up shell companies and using complex financial structures to hide income from tax authorities. Such elaborate schemes indicate a deliberate effort to evade taxes and avoid detection.
Failure to Cooperate: Throughout the investigation and trial, John Doe displayed a lack of cooperation with tax authorities. He refused to provide requested documentation, obstructed the audit process, and failed to disclose relevant financial information. This obstructionism further supported the prosecution's argument of intentional tax evasion.
Prior Warning and Ignoring Compliance

02
01
01
02
Transparent reasoning,
auditable decisions.
Every triage decision is documented with the reasoning behind it. If a ticket is routed to the wrong team, you can see exactly why the agent made that choice and adjust the rules accordingly.

Visual grounding in action
00:54
Deliberate Misrepresentation: During the trial, evidence was presented showing that John Doe deliberately misrepresented his income on multiple occasions over several years. This included falsifying documents, underreporting income, and inflating deductions to lower his tax liability. Such deliberate deception demonstrates intent to evade taxes.
Pattern of Behavior: The prosecution demonstrated a consistent pattern of behavior by John Doe, spanning several years, wherein he consistently failed to report substantial portions of his income. This pattern suggested a systematic attempt to evade taxes rather than mere oversight or misunderstanding.
Concealment of Assets: Forensic accounting revealed that John Doe had taken significant steps to conceal his assets offshore, including setting up shell companies and using complex financial structures to hide income from tax authorities. Such elaborate schemes indicate a deliberate effort to evade taxes and avoid detection.
Failure to Cooperate: Throughout the investigation and trial, John Doe displayed a lack of cooperation with tax authorities. He refused to provide requested documentation, obstructed the audit process, and failed to disclose relevant financial information. This obstructionism further supported the prosecution's argument of intentional tax evasion.
Prior Warning and Ignoring Compliance

02
01
01
02
Enterprise-grade security
for sensitive customer data.
Support tickets contain personal information and sensitive business details. V7 Go processes this data within your secure environment, adhering to strict data privacy standards. Customer information is never used for external purposes.
Certifications
GDPR
SOC2
HIPAA
ISO
Safety
Custom storage
Data governance
Access-level permissions
Enterprise-grade security
for sensitive customer data.
Support tickets contain personal information and sensitive business details. V7 Go processes this data within your secure environment, adhering to strict data privacy standards. Customer information is never used for external purposes.
Certifications
GDPR
SOC2
HIPAA
ISO
Safety
Custom storage
Data governance
Access-level permissions
Enterprise-grade security
for sensitive customer data.
Support tickets contain personal information and sensitive business details. V7 Go processes this data within your secure environment, adhering to strict data privacy standards. Customer information is never used for external purposes.
Certifications
GPDR
SOC2
HIPAA
ISO
Safety
Custom storage
Data governance
Access-level permissions
More agents
More agents
Explore more agents to help you
Explore more agents to help you
accelerate your customer support operations
More agents
Answers
Answers
What you need to know about our
AI Support Triage Automation Agent
How does it know which team should handle each ticket?
The agent learns your team structure and expertise from your Knowledge Hub. You define which teams handle which issue types, and the agent applies those rules consistently. It also learns from historical ticket assignments to improve routing accuracy over time.
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How does it know which team should handle each ticket?
The agent learns your team structure and expertise from your Knowledge Hub. You define which teams handle which issue types, and the agent applies those rules consistently. It also learns from historical ticket assignments to improve routing accuracy over time.
+
How does it know which team should handle each ticket?
The agent learns your team structure and expertise from your Knowledge Hub. You define which teams handle which issue types, and the agent applies those rules consistently. It also learns from historical ticket assignments to improve routing accuracy over time.
+
Can it handle tickets from multiple support channels?
Yes. The agent processes tickets from email, chat, forms, and ticketing systems. It normalizes all incoming requests into a consistent format, making it easy to triage regardless of the source channel.
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Can it handle tickets from multiple support channels?
Yes. The agent processes tickets from email, chat, forms, and ticketing systems. It normalizes all incoming requests into a consistent format, making it easy to triage regardless of the source channel.
+
Can it handle tickets from multiple support channels?
Yes. The agent processes tickets from email, chat, forms, and ticketing systems. It normalizes all incoming requests into a consistent format, making it easy to triage regardless of the source channel.
+
What if a ticket doesn't fit neatly into one category?
The agent can assign multiple tags to complex tickets and flag them for manual review if confidence is low. This ensures nothing falls through the cracks while still automating the majority of straightforward cases.
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What if a ticket doesn't fit neatly into one category?
The agent can assign multiple tags to complex tickets and flag them for manual review if confidence is low. This ensures nothing falls through the cracks while still automating the majority of straightforward cases.
+
What if a ticket doesn't fit neatly into one category?
The agent can assign multiple tags to complex tickets and flag them for manual review if confidence is low. This ensures nothing falls through the cracks while still automating the majority of straightforward cases.
+
How does it prioritize when multiple critical issues arrive at once?
The agent ranks critical tickets by impact and urgency, considering factors like customer value, issue scope, and potential business risk. Your team always sees the most important issues first.
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How does it prioritize when multiple critical issues arrive at once?
The agent ranks critical tickets by impact and urgency, considering factors like customer value, issue scope, and potential business risk. Your team always sees the most important issues first.
+
How does it prioritize when multiple critical issues arrive at once?
The agent ranks critical tickets by impact and urgency, considering factors like customer value, issue scope, and potential business risk. Your team always sees the most important issues first.
+
Can we customize the severity levels and categories?
Absolutely. You define your own severity tiers, categories, and routing rules in the Knowledge Hub. The agent adapts to your specific workflow and terminology.
+
Can we customize the severity levels and categories?
Absolutely. You define your own severity tiers, categories, and routing rules in the Knowledge Hub. The agent adapts to your specific workflow and terminology.
+
Can we customize the severity levels and categories?
Absolutely. You define your own severity tiers, categories, and routing rules in the Knowledge Hub. The agent adapts to your specific workflow and terminology.
+
What's the output format?
The agent delivers a structured triage report with each ticket categorized, prioritized, and assigned. This integrates directly with your ticketing system or can be exported as CSV or JSON for further processing.
+
What's the output format?
The agent delivers a structured triage report with each ticket categorized, prioritized, and assigned. This integrates directly with your ticketing system or can be exported as CSV or JSON for further processing.
+
What's the output format?
The agent delivers a structured triage report with each ticket categorized, prioritized, and assigned. This integrates directly with your ticketing system or can be exported as CSV or JSON for further processing.
+
Next steps
Next steps
Tired of manually sorting support tickets?
Send us a sample of your recent tickets, and we'll show you how AI can triage your entire queue in minutes.
Uncover hidden liabilities
in
supplier contracts.
V7 Go transforms documents into strategic assets. 150+ enterprises are already on board:
Uncover hidden liabilities
in
supplier contracts.
V7 Go transforms documents into strategic assets. 150+ enterprises are already on board: