Freshservice + Jira Integration with AI IT Incident Routing

A new framework for building AI agents. Meet AI Skills in V7 Go.

See how it works

A new framework for building AI agents.

Combine Apps

Freshservice

Jira Integration

Build automations powered by V7 Go Agents

Connect Salesforce to Bloomerang with

Every Freshservice ticket triggers an AI triage that classifies the incident severity, identifies the responsible engineering team, and creates a scoped Jira issue with full context — bridging IT ops and engineering without manual handoffs.

Data Source

Freshservice

Connect Freshservice to V7 Go and automate ticket management, knowledge base creation, and IT service desk workflows with intelligent AI coordination.

Developers & IT

Ticket Automation

Knowledge Base Management

Support Routing

AI Agent (by V7 Go)

Destination

About

Jira

Connect Jira to V7 Go and automate issue tracking, project management, and workflow coordination with intelligent AI agents.

Project Management & Forms

Issue Automation

Workflow Routing

Team Notifications

Example Workflow

Freshservice

Jira

IT Ticket to Engineering Issue

Popular workflows

Example

Input

New ticket

AI Agent

Output

Input

New ticket

New Ticket

Emit new event for each created ticket.

IT Ticket

AI Agent

Analyze

Reading ticket title, description, affected system, and priority from Freshservice

Classifying the incident type: infrastructure, application bug, security, or access issue

Identifying the engineering team responsible based on the affected system

Assessing severity and whether the issue requires immediate escalation

Generating a structured Jira issue with title, description, components, priority, and assignee

Analysis complete

Output

Jira

Creates a fully scoped Jira issue with incident classification, affected system, severity level, and the responsible engineering team assigned

Create Issue

Add Attachment To Issue

All actions triggered by agent

Automatically route Freshservice incidents to Jira as fully scoped engineering issues — with AI classification of root cause, severity, and team ownership.

Agent Library

A library of

Agents

Agents

Agents

for every workflow

More IT automation agents

Popular workflows

AI Concierge Agent

AI Concierge Agent | Orchestrate Complex Workflows | V7 Go

Business

Multi-System Coordination

Intelligent Task Delegation

Context-Aware Decision Making

Add to workflow

AI Concierge Agent

AI Concierge Agent | Orchestrate Complex Workflows | V7 Go

Business

Multi-System Coordination

Intelligent Task Delegation

Context-Aware Decision Making

Add to workflow

Actions & Triggers

Build powerful

Freshservice

Jira workflows

Pick from 100+ triggers and actions available.

Connect triggers from Zoom to powerful actions in your other business apps.

Popular workflows

Workflow triggers

New Solution Article

Emit new event for each created solution article.

New Ticket

Emit new event for each created ticket.

Solution Article Updated

Emit new event for each updated solution article.

Ticket Updated

Emit new event for each updated ticket.

Agents automate actions in your apps

Add Attachment To Issue

Adds an attachment to an issue,

Add Comment To Issue

Adds a new comment to an issue,

Add Multiple Attachments To Issue

Adds multiple attachments to an issue,

Add Watcher To Issue

Adds a user as a watcher of an issue by passing the account ID of the user, For example, `5b10ac8d82e05b22cc7d4ef5`, If no user is specified the calling user is added.

Assign Issue

Assigns an issue to a user.

Create Custom Field Options (Context)

Create a context for custom field options.

Create Issue

Creates an issue or, where the option to create subtasks is enabled in Jira, a subtask,

Create Jira Version in project

Creates a project version.,

Delete Project

Deletes a project,

Get All Projects

Gets metadata on all projects,

Get started

Ready to connect

Freshservice

and

Jira

Route IT tickets to engineering

V7 Go connects Freshservice and Jira with AI agents that classify incidents and create scoped engineering issues automatically. Book a demo.

30-minute session

Personalized setup

Live demonstration

Get started

Ready to connect

Freshservice

and

Jira

Route IT tickets to engineering

V7 Go connects Freshservice and Jira with AI agents that classify incidents and create scoped engineering issues automatically. Book a demo.

30-minute session

Personalized setup

Live demonstration

Get started

Ready to connect

Freshservice

and

Jira

Route IT tickets to engineering

V7 Go connects Freshservice and Jira with AI agents that classify incidents and create scoped engineering issues automatically. Book a demo.

30-minute session

Personalized setup

Live demonstration

Get started

Ready to connect

Freshservice

and

Jira

Route IT tickets to engineering

V7 Go connects Freshservice and Jira with AI agents that classify incidents and create scoped engineering issues automatically. Book a demo.

30-minute session

Personalized setup

Live demonstration

Using V7 Go to automate our diligence process led to a 35% productivity increase.
Centerline
The experience with V7 has been fantastic. Very customized level of support.
Alaris
V7 enables us to process complex documents at scale through an intuitive and powerful UI
Pinsent Masons
V7 Go enabled us to process financial statements 21x faster while also increasing accuracy by 54% .
Star Mountain

Using V7 Go to automate our diligence process led to a 35% productivity increase.
Centerline
The experience with V7 has been fantastic. Very customized level of support.
Alaris
V7 enables us to process complex documents at scale through an intuitive and powerful UI
Pinsent Masons
V7 Go enabled us to process financial statements 21x faster while also increasing accuracy by 54% .
Star Mountain

Security & safety

Enterprise-level security.
Keep your data private.

Enterprise security

Enterprise-grade compliance and scalability with end-to-end encryption and SOC 2 Type II certification.

Model transparency

Access to leading LLMs including GPT, Claude, and Gemini, with region-specific processing options.

No Training on your Data

Full control and ownership of your data, compliant with local regulations and internal policies.

Access control

Granular user roles and permissions across teams and projects for secure collaboration.

Security & safety

Enterprise-level security.
Keep your data private.

Enterprise security

Enterprise-grade compliance and scalability with end-to-end encryption and SOC 2 Type II certification.

Model transparency

Access to leading LLMs including GPT, Claude, and Gemini, with region-specific processing options.

No Training on your Data

Full control and ownership of your data, compliant with local regulations and internal policies.

Access control

Granular user roles and permissions across teams and projects for secure collaboration.

Security & safety

Enterprise-level security.
Keep your data private.

Enterprise security

Enterprise-grade compliance and scalability with end-to-end encryption and SOC 2 Type II certification.

Model transparency

Access to leading LLMs including GPT, Claude, and Gemini, with region-specific processing options.

No Training on your Data

Full control and ownership of your data, compliant with local regulations and internal policies.

Access control

Granular user roles and permissions across teams and projects for secure collaboration.

Security & safety

Enterprise-level security.
Keep your data private.

Enterprise security

Enterprise-grade compliance and scalability with end-to-end encryption and SOC 2 Type II certification.

Model transparency

Access to leading LLMs including GPT, Claude, and Gemini, with region-specific processing options.

No Training on your Data

Full control and ownership of your data, compliant with local regulations and internal policies.

Access control

Granular user roles and permissions across teams and projects for secure collaboration.

Help

Have questions?

Find answers.

Any more questions?

Talk to sales

How does the Freshservice and Jira integration work with V7 Go?

V7 Go monitors Freshservice for new and updated tickets. When a ticket arrives, V7 Go's AI agent reads the description, classifies the incident type, identifies the responsible engineering team, and creates a scoped Jira issue — with title, description, priority, components, and assignee pre-filled from the ticket context.

What types of Freshservice tickets get routed to Jira?

V7 Go can be configured to route all tickets, or only specific types — such as application bugs, infrastructure failures, or security incidents. You define the classification rules in the no-code builder, and V7 Go's AI agent applies them intelligently even when ticket descriptions are vague or written by non-technical users.

Is IT ticket data secure in V7 Go?

Yes. V7 Go is SOC 2 Type II and ISO 27001 certified. Freshservice and Jira connect via OAuth or API key, and all ticket content is encrypted in transit and at rest. Incident data is processed ephemerally within isolated, compliant environments.

Can I set up Freshservice to Jira routing without a developer?

Yes. V7 Go's no-code builder lets IT managers and operations teams connect both platforms, configure classification rules, define team routing logic, and set Jira field mappings — without writing any code.

Can V7 Go prevent duplicate Jira issues from repeat Freshservice tickets?

Yes. V7 Go's AI agent checks Jira for open issues related to the same affected system or component before creating a new one. When a match is found, it adds the Freshservice ticket as a linked issue rather than creating a duplicate — keeping your engineering backlog clean.

What does V7 Go cost for Freshservice + Jira?

V7 Go pricing is usage-based. Contact the team for a quote aligned to your ticket volume and IT workflow requirements.

Partner program

Become a V7 Go IT Automation Partner

Help IT and engineering teams build AI-powered Freshservice-to-Jira escalation pipelines — and join the V7 Go partner ecosystem.