Jun 25, 2025
Managing Cases in Go just got even easier. With the new Email to Cases feature, you can now start a Case by simply sending or forwarding an email—no need to log in or upload attachments manually.
Send or forward an email (with any attachments) to chat@concierge.v7labs.com. Concierge will automatically create a new Case, process your request, and run the right analysis for you. The full email thread is included in your case, so all your context and previous discussions are preserved. You’ll receive a response from Concierge in your inbox. You can continue the conversation by replying directly.
No more manual uploads. Forward emails as you review your inbox—cases will be ready for you in Go when you log in. Keep the conversation going by replying to Concierge’s email. Email to Cases meets you where you work, making it faster and easier to get help from Concierge—right from your inbox.
Senior Product Manager
