Case Response Ratings, Model Usage in Mission Control, and a Refreshed Icon Set

Case responses can now be rated, and a rating you regret can be changed. Model usage has moved into Mission Control, workspace reports keep their history, and there is a new icon set across the app.

Feedback on cases

• Case response ratings: Rate a case response directly in the product. There is an API for rating case messages too, so scores can feed whatever you already use to track quality.

• Ratings you can change: Change a rating after you have submitted it. A misclick or a second look no longer means the score is stuck.

Usage and reporting

• Model usage in Mission Control: Model usage appears in Mission Control, next to the rest of your workspace activity. One fewer page to open to answer which model is doing the work.

• Workspace report snapshots: Workspace reports keep historical snapshots of their dimension breakdowns. You can see how a number moved rather than only what it is today.

• Updated Luna and Terra pricing: Pricing for the OpenAI Luna and Terra models now reflects current rates, so cost estimates and usage reporting line up with what you are actually charged.

Interface

• A refreshed icon set: A bespoke duotone icon set runs across the app. The interface reads more consistently, and the common actions are easier to pick out.

• Chat connection dropdown fixed: The chat configuration page stays responsive when you open the connection dropdown. It used to freeze there.