Freshdesk + Google Sheets Integration with AI Ticket Analytics

A new framework for building AI agents. Meet AI Skills in V7 Go.

See how it works

A new framework for building AI agents.

Combine Apps

Freshdesk

Google Sheets Integration

Build automations powered by V7 Go Agents

Connect Salesforce to Bloomerang with

Every new Freshdesk ticket fires an AI analytics pipeline that reads the issue type and customer context, categorises the support request, and logs a clean structured row to Google Sheets — giving your support leaders a real-time analytics dashboard without manual exports.

Data Source

Freshdesk

Connect Freshdesk to V7 Go and automate ticket management, customer support workflows, and knowledge base operations with intelligent AI coordination.

CRM & Sales

Ticket Routing

Response Generation

Knowledge Base Management

AI Agent (by V7 Go)

Destination

About

Google Sheets

Connect Google Sheets to V7 Go and automate data entry, spreadsheet analysis, report generation, and collaborative data workflows with intelligent AI coordination.

Analytics & BI

Automated Data Entry

Report Generation

Data Analysis

Example Workflow

Freshdesk

Google Sheets

Support Ticket to Analytics Sheet

Popular workflows

Example

Input

New ticket

AI Agent

Output

Input

New ticket

New Ticket Created

Emit new event when a ticket is created.

Ticket Record

AI Agent

Analyze

Reading customer name, email, ticket subject, description, priority, and category from Freshdesk

Classifying the issue type: bug, feature request, billing, configuration, or general inquiry

Assessing customer health signals: satisfaction risk, churn indicators, and escalation potential

Identifying the product area or feature mentioned for product analytics attribution

Structuring all fields as a clean Google Sheets row with standardised ticket analytics headers

Analysis complete

Output

Google Sheets

Appends a structured ticket analytics row with customer name, issue type classification, priority level, product area, customer health signal, satisfaction risk score, and timestamp to the designated Google Sheets ticket analytics log

All actions triggered by agent

Log every Freshdesk ticket to Google Sheets with AI-classified issue type, severity, and customer health signals — building your support analytics database automatically.

Agent Library

A library of

Agents

Agents

Agents

for every workflow

More ticket analytics agents

Popular workflows

AI Concierge Agent

AI Concierge Agent | Orchestrate Complex Workflows | V7 Go

Business

Multi-System Coordination

Intelligent Task Delegation

Context-Aware Decision Making

Add to workflow

AI Concierge Agent

AI Concierge Agent | Orchestrate Complex Workflows | V7 Go

Business

Multi-System Coordination

Intelligent Task Delegation

Context-Aware Decision Making

Add to workflow

Actions & Triggers

Build powerful

Freshdesk

Google Sheets workflows

Pick from 100+ triggers and actions available.

Connect triggers from Zoom to powerful actions in your other business apps.

Popular workflows

Workflow triggers

Contact Updated

Emit new event when a contact is updated.

New Contact Created

Emit new event when a contact is created.

New Ticket Created

Emit new event when a ticket is created.

Ticket Updated

Emit new event when a ticket is updated.

Agents automate actions in your apps

Create Column

Create a new column in a spreadsheet.

Add Multiple Rows

Add multiple rows of data to a Google Sheet.

Add Single Row

Add a single row of data to Google Sheets.

Clear Cell

Delete the content of a specific cell in a spreadsheet.

Clear Rows

Delete the content of a row or rows in a spreadsheet. Deleted rows will appear as blank rows.

Copy Worksheet

Copy an existing worksheet to another Google Sheets file.

Create Spreadsheet

Create a blank spreadsheet or duplicate an existing spreadsheet.

Create Worksheet

Create a blank worksheet with a title.

Delete Rows

Deletes the specified rows from a spreadsheet.

Delete Worksheet

Delete a specific worksheet.

Get started

Ready to connect

Freshdesk

and

Google Sheets

Analyse ticket trends automatically

V7 Go connects Freshdesk and Google Sheets with AI agents that classify and log every support ticket for real-time analytics. Book a demo.

30-minute session

Personalized setup

Live demonstration

Get started

Ready to connect

Freshdesk

and

Google Sheets

Analyse ticket trends automatically

V7 Go connects Freshdesk and Google Sheets with AI agents that classify and log every support ticket for real-time analytics. Book a demo.

30-minute session

Personalized setup

Live demonstration

Get started

Ready to connect

Freshdesk

and

Google Sheets

Analyse ticket trends automatically

V7 Go connects Freshdesk and Google Sheets with AI agents that classify and log every support ticket for real-time analytics. Book a demo.

30-minute session

Personalized setup

Live demonstration

Get started

Ready to connect

Freshdesk

and

Google Sheets

Analyse ticket trends automatically

V7 Go connects Freshdesk and Google Sheets with AI agents that classify and log every support ticket for real-time analytics. Book a demo.

30-minute session

Personalized setup

Live demonstration

Using V7 Go to automate our diligence process led to a 35% productivity increase.
Centerline
The experience with V7 has been fantastic. Very customized level of support.
Alaris
V7 enables us to process complex documents at scale through an intuitive and powerful UI
Pinsent Masons
V7 Go enabled us to process financial statements 21x faster while also increasing accuracy by 54% .
Star Mountain

Using V7 Go to automate our diligence process led to a 35% productivity increase.
Centerline
The experience with V7 has been fantastic. Very customized level of support.
Alaris
V7 enables us to process complex documents at scale through an intuitive and powerful UI
Pinsent Masons
V7 Go enabled us to process financial statements 21x faster while also increasing accuracy by 54% .
Star Mountain

Security & safety

Enterprise-level security.
Keep your data private.

Enterprise security

Enterprise-grade compliance and scalability with end-to-end encryption and SOC 2 Type II certification.

Model transparency

Access to leading LLMs including GPT, Claude, and Gemini, with region-specific processing options.

No Training on your Data

Full control and ownership of your data, compliant with local regulations and internal policies.

Access control

Granular user roles and permissions across teams and projects for secure collaboration.

Security & safety

Enterprise-level security.
Keep your data private.

Enterprise security

Enterprise-grade compliance and scalability with end-to-end encryption and SOC 2 Type II certification.

Model transparency

Access to leading LLMs including GPT, Claude, and Gemini, with region-specific processing options.

No Training on your Data

Full control and ownership of your data, compliant with local regulations and internal policies.

Access control

Granular user roles and permissions across teams and projects for secure collaboration.

Security & safety

Enterprise-level security.
Keep your data private.

Enterprise security

Enterprise-grade compliance and scalability with end-to-end encryption and SOC 2 Type II certification.

Model transparency

Access to leading LLMs including GPT, Claude, and Gemini, with region-specific processing options.

No Training on your Data

Full control and ownership of your data, compliant with local regulations and internal policies.

Access control

Granular user roles and permissions across teams and projects for secure collaboration.

Security & safety

Enterprise-level security.
Keep your data private.

Enterprise security

Enterprise-grade compliance and scalability with end-to-end encryption and SOC 2 Type II certification.

Model transparency

Access to leading LLMs including GPT, Claude, and Gemini, with region-specific processing options.

No Training on your Data

Full control and ownership of your data, compliant with local regulations and internal policies.

Access control

Granular user roles and permissions across teams and projects for secure collaboration.

Help

Have questions?

Find answers.

Any more questions?

Talk to sales

How does the Freshdesk and Google Sheets integration work with V7 Go?

V7 Go monitors Freshdesk for new ticket events. When a ticket is created, V7 Go's AI agent reads the issue context, classifies the issue type and severity, assesses customer health signals, and appends a structured row to your Google Sheets ticket log — keeping your support analytics current in real time without manual Freshdesk exports.

What Freshdesk ticket data gets logged to Google Sheets?

V7 Go can log customer name, email, ticket subject, issue type classification, priority level, product area, customer satisfaction risk score, churn indicator, ticket timestamp, and assignee. Column structure can be customised to match your existing support analytics format.

Is support data secure when writing from Freshdesk to Google Sheets?

Yes. V7 Go is SOC 2 Type II and ISO 27001 certified. Freshdesk and Google Sheets connect via API key and OAuth, and all support and customer data is encrypted in transit and at rest. V7 Go processes tickets ephemerally and writes only the analytics fields you have configured.

Can I set up Freshdesk to Google Sheets ticket tracking without a developer?

Yes. V7 Go's no-code builder lets support managers and operations teams connect both platforms, configure which Freshdesk queues feed the analytics sheet, define issue classification rules, and set the Google Sheets destination — without writing any code.

Can V7 Go track support volume by product area in Google Sheets from Freshdesk?

Yes. V7 Go's AI agent identifies the product area or feature mentioned in each Freshdesk ticket and logs it as a column in Google Sheets. This enables your product and support teams to pivot ticket volume by product area — surfacing which features generate the most support load and informing prioritisation decisions directly from the analytics sheet.

What does V7 Go cost for Freshdesk + Google Sheets?

V7 Go pricing is usage-based. Contact the team for a quote aligned to your ticket volume and analytics requirements.

Partner program

Become a V7 Go Ticket Analytics Partner

Help support teams build AI-powered Freshdesk-to-Google Sheets ticket analytics pipelines — and join the V7 Go partner ecosystem.