V7 Data Processing & Security

Below are a list of frequently asked questions, and information of the handling of data on V7 Darwin, and the information security measures in place throughout our platform.

What Organizational Security Practices are in place at V7?

Organizational Security

Information Security Program

  • We have an Information Security Program in place that is communicated throughout the organization. Our Information Security Program follows the criteria set forth by the SOC 2 Framework. SOC 2 is a widely known information security auditing procedure created by the American Institute of Certified Public Accountants. 

Third-Party Audits

  • Our organization undergoes independent third-party assessments to test our security and compliance controls.

Third-Party Penetration Testing

  • We perform an independent third-party penetration at least annually to ensure that the security posture of our services is uncompromised.

Roles and Responsibilities

  • Roles and responsibilities related to our Information Security Program and the protection of our customer’s data are well defined and documented. Our team members are required to review and accept all of the security policies.

Security Awareness Training

  • Our team members are required to go through employee security awareness training covering industry standard practices and information security topics such as phishing and password management.

Confidentiality

  • All team members are required to sign and adhere to an industry standard confidentiality agreement prior to their first day of work.

Background Checks

  • We perform background checks on all new team members in accordance with local laws. 

Cloud Security

Cloud Infrastructure Security

  • All of our services are hosted with Amazon Web Servies (AWS) and Microsoft Azure. They employ a robust security program with multiple certifications. For more information on our provider’s security processes, please visit AWS Security and Azure Security.

Data Hosting Security

  • All of our data is hosted on Amazon Web Services (AWS) databases. These databases are all located in the European Union. Please reference the above vendor specific documentation linked above for more information.

Encryption at Rest

  • All databases are encrypted at rest.

Encryption in Transit

  • Our applications encrypt in transit with TLS/SSL only.

Vulnerability Scanning 

  • We perform vulnerability scanning and actively monitor for threats.

Logging and Monitoring

  • We actively monitor and log various cloud services.

Business Continuity and Disaster Recovery

  • We use our data hosting provider’s backup services to reduce any risk of data loss in the event of a hardware failure. We utilize monitoring services to alert the team in the event of any failures affecting users.

Incident Response

  • We have a process for handling information security events which includes escalation procedures, rapid mitigation and communication.

Access Security

Permissions and Authentication

  • Access to cloud infrastructure and other sensitive tools are limited to authorized employees who require it for their role. 
  • Where available we have Single Sign-on (SSO), 2-factor authentication (2FA) and strong password policies to ensure access to cloud services are protected.

Least Privilege Access Control

  • We follow the principle of least privilege with respect to identity and access management.

Quarterly Access Reviews

  • We perform quarterly access reviews of all team members with access to sensitive systems.

Password Requirements

  • All team members are required to adhere to a minimum set of password requirements and complexity for access.

Password Managers

  • All company issued laptops utilize a password manager for team members to manage passwords and maintain password complexity.

Vendor and Risk Management

Annual Risk Assessments

  • We undergo at least annual risk assessments to identify any potential threats, including considerations for fraud. 

Vendor Risk Management

  • Vendor risk is determined and the appropriate vendor reviews are performed prior to authorizing a new vendor.

Contact Us

If you have any questions, comments or concerns or if you wish to report a potential security issue, please contact security@v7labs.com.


Is V7 Darwin GDPR Compliant?

Yes. Our platform adheres to GDPR requirements. V7 stores any of your data which reaches us in AWS S3 servers located in Ireland (EU) and will not move data for storage outside of the EU.

We collect cookies and analytics to ensure we know what features are preferred by our users. To learn about what cookies are involved in the usage of V7's marketing website (https://v7labs.com) and V7 Darwin, please visit the Data Privacy Statement.

By agreeing with the Terms of Service, you agree that you will not be sharing third party personally identifiable information with V7 Ltd unless an appropriate GDPR Data Sharing Agreement is in place.

Is V7 Darwin HIPAA Compliant?

V7 follows HIPAA guidelines to protect access to data which may be of medical nature on our platform. The following measures are in place to adhere to HIPAA standards.

  • Data is encrypted at transfer.
  • All user classes are logged out after 30 minutes of inactivity to avoid unauthorized access.
  • Datasets have view access controls for worker users.
  • If DICOM data is uploaded in de-anonymized format by error, header information is not displayed to end-users by design.
  • No customer data that adheres to HIPAA standards is stored on servers or machines that leave the secured office premises of V7 Ltd or our sub-processors at Amazon Web Services Ireland.
  • Vulnerability scanning across our platform is performed quarterly.
  • Threat monitoring across our platform is performed continually.
  • V7 Ltd has guidelines on complying with any event of an information leak if it were to occur.
  • V7 Ltd trains its staff on the handling of user data to adhere to HIPAA guidelines.
  • V7 Ltd performs yearly audits of our HIPAA compliance status. The latest risk report dated July 2020 is found below:

How is my data legally protected?

Stated in Clause 5 (‘Intellectual Property Rights and Use of Customer Data.’) of our Terms of Service (https://www.v7labs.com/terms):

5.1 Intellectual Property Rights. Except as expressly set forth in this Agreement, this Agreement does not grant either party any rights, implied or otherwise, to the other party's content or any of the other party's intellectual property. As between the parties, Customer owns all Intellectual Property Rights in Customer Data, and V7 owns all Intellectual Property Rights in the Services and Platform.

5.2 Use of Customer Data. V7 will not access or use Customer Data, except as necessary to provide the Services and TSS to Customer.

5.3 Customer Feedback. If Customer provides V7 Feedback about the Services, then V7 may use that information without obligation to Customer. Customer (you, the reader) does not transfer ownership of any data loaded into our platform, nor does V7 have the right to access it if not to deliver the platform’s services as requested by the user.

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V7 does not mix, grant access to, or reveal any customer data to third parties unless explicitly instructed to by the customer in writing.

How do I restrict access to my data on V7?

User Classes

Users on V7 Darwin are divided among Team Owners, Admins, Users, Workforce Managers, and Workers. Privileges across these user classes allows you to restrict read and write access to datasets across your Team. Please refer to documentation on User Classes or the adjacent tooltips within the Members tab of your team settings to learn about these permissions.

Share Dataset

Within each dataset setting there is an option to share a dataset and its export versions with the public. This feature contains a warning popup prior to being switched on when selected. Only Admins, Team Owners, and Users (if users are also the dataset creator) can access this setting. This option is OFF by default for all datasets. Ensure that the dataset sharing option is set to OFF if you would like to restrict public access to it. Datasets with sharing set to ON are visibly marked as "OPEN" on their dataset card.

S3 Integration

Certain pricing tiers within V7 Darwin have access to direct AWS S3 integrations. This setup ensures that image or video data belonging to your business is never stored on V7's servers. Please enquire with our team regarding this option if it is a necessity for your business.

Archiving and Deleting data

Image data within datasets, classes, or datasets themselves can be deleted from the graphical user interface or API. Image and video data is archived prior to being deleted to ensure it can be recovered in case of a mistaken decision.

What can Worker users see in my team?

Worker users are granted access to datasets via the Settings tab within each dataset. Once they receive access, they are able to:

  • Request tasks: this system will assign the user a batch of images or video defined in the settings, granting them read and write access to them.
  • View any image currently assigned to them.

Workers cannot view images that are not assigned to them, nor can they browse datasets in the same way Users and Admins can. Workers are also restricted from viewing team member settings, billing, and the performance statistics of other users.

Where is my data stored geographically?

V7 stores any of your data which reaches us in AWS S3 servers located in Ireland (EU) and will not move data for storage outside of the EU.

Does V7 perform regular vulnerability tests?

V7 performs quarterly vulnerability tests through Snyk.

Does V7 perform threat detection and continuous monitoring?

V7 performs threat detection and continuous monitoring through Guard Duty.

Can V7 work with Single Sign On (SSO)?

Single sign on services are available as part of our enterprise tier. Please enquire with our team regarding including SSO into your account.

Can V7 provide security and access summaries?

Access monitoring summaries and alerts are available as part of our enterprise tier. Please enquire with our team regarding access notification and email summaries on information security.

Which third party services are involved in the operational aspects of V7 Darwin?

The following third party services are involved as Subprocessors in the operational aspects of our software:

Name Purpose (Used For) Subprocessor Privacy Policy
24/7 Monitoring Tool to monitor end user experience https://www.site24x7.com/gdpr.html
Appsignal Used for monitoring server load, specifically capturing error reports that might contain customer details. https://docs.appsignal.com/appsignal/gdpr.html
https://appsignal.com/v7/admin/data_processing_agreement
AWS Main application hosting platform. Customer PII stored in RDS databases and S3 buckets. https://aws.amazon.com/compliance/gdpr-center/
Amplitude Used to provide product analytics https://amplitude.com/terms/dpa
Chartmogul Used to track company financial metrics and performance https://chartmogul.com/blog/gdpr/
Chillipiper Used to schedule meetings with inbound customer leads https://www.chilipiper.com/security
Clickup Projec management tool to track marketing initiatives https://clickup.com/dpa
Emailable Email verification tool https://emailable.com/privacy-policy/
FullStory A support tool that captures end user interaction with the Darwin web application https://www.fullstory.com/resources/gdpr-and-fullstory/
Gong Used to record customer interactions https://www.gong.io/data-processing-addendum/
Google Analytics Used to monitor page views. https://support.google.com/analytics/answer/3379636?hl=en
Google Cloud Data may be processed using Google Cloud services https://cloud.google.com/terms/cloud-privacy-notice
Google Workspace Our corporate productivity tool. Email, Calendar, Shared documents etc. https://support.google.com/a/answer/10209882
Heap Analytics Product analytics tool tracking user user events and conversion https://heap.io/blog/heaps-commitment-to-gdpr-and-data-privacy
Hubspot Customer Relationship Management https://legal.hubspot.com/dpa
Intercom Customer Support software and live chat https://www.intercom.com/legal/data-processing-agreement
Jotform Used to record quote request submissions from Customers. We will be transitioning to Work Forms (A feature of Monday.com). https://www.jotform.com/answers/2000990-data-processor-addendum-dpa
LeadIQ Sales prospecting platform https://leadiq.com/legal/data-processing-agreement
Linear Bug reports from customers might be entered in linear and might include end user details https://linear.app/dpa
Loom A browser recording tool https://www.loom.com/dpa
Lusha Contact enrichment tool for prospecting https://www.lusha.com/legal/customer-data-processing-addendum/
Mailchimp Used to automate email campaigns https://mailchimp.com/en-gb/legal/data-processing-addendum/
Mandrill Mailer used to send one-to-one transactional emails triggered by user actions (A Mailchimp feature, used to send user invitations, usage updates, and team-create emails) https://mailchimp.com/en-gb/legal/data-processing-addendum/
Microsoft Azure Data may be processed using Microsoft Azure services. https://docs.microsoft.com/en-us/compliance/regulatory/gdpr
Monday.com Project management platform to track labelling services delivery https://monday.com/l/privacy/dpa/
Notion Documentation of Company https://www.notion.so/Data-Processing-Addendum-361b540101274b1fa7e16b90402b0d99
Pandadoc E-signature software for signing contracts https://www.pandadoc.com/app/uploads/PandaDoc-DPA-for-Customers-v22.2-Pre-Signed-Public-Facing.pdf
Pitch Used to make slide decks and presentations https://pitch.com/data-processing-agreement
Planhat Customer Relationship Management https://www.planhat.com/dpa/
SalesQL Prospect enriching tool https://salesql.com/legal/gdpr-compliance
Savvycal Scheduling tool for demo requests submitted to V7 and arranging sales conversations https://savvycal.com/privacy/
Sentry.io Aggregates error messages from the Darwin application which might contain customer details https://sentry.io/security/
Slack On an adhoc basis employees might share customer details via slack, e.g. to schedule meetings https://slack.com/intl/en-gb/trust/compliance/gdpr?geocode=en-gb
Stripe Used to process card payments and subscriptions https://stripe.com/gb/legal/dpa
Typeform Used to build and conduct online surveys https://admin.typeform.com/to/dwk6gt?typeform-source=www.typeform.com
Zapier Middleware tool to connect and process data between internal tools at V7 https://zapier.com/help/account/data-management/zapiers-data-processing-addendum

I am based in a region with specific data security legislation. How can I know if you comply with our laws?

Please enquire with our team on any regional requirements for data security. Our team is happy to provide references of customers from within your region (if available) and explain if and how we comply with your data security standards.